The time we need to prepare an order for shipping varies. For details, see individual items.
Why such a large range in processing time?
Our processing times can vary depending on how many orders are in queue ahead of yours, sometimes it can be as quick as 2 day turn around time, busier times it may take the full 10 business days to get your order ready to ship. Also some items may be more labor intensive requiring wait/cure times in between steps & time for some items to be safe for travel. Remember your item is printed on demand just for you once we receive your order.
What if I need my items in a rush?
We do offer rush processing but due to the nature of our location, rush shipping is not offered at this time. Rush processing must be purchased in addition to the product. Rush processing will bump your order to the front of the line and will ship out before the other pending orders we may have. Rush processing is NOT the actual time in transit from us to you. We are unable to control the shipping times of the shipping services. I do try to be as quick as possible, but sometimes a wait cannot be avoided. Please message us if you are on a tight schedule and we can let you know what our current order load is at that time.
Will I receive a mock-up, prior to my product being printed?
Mockups are not provided on personalized orders. It allows us to get your product out to you much quicker. We do send an email confirming any spellings of personalized products.
However, if you would like a mock-up please let us know and we'll be more than happy to send one to you.
Can you do custom artwork ornaments?
At this current time, we are not set up to offer these services on products. However, Heather Reynolds and Candice Soon are always interested in entertaining custom artwork requests on traditional mediums. You can reach them on their social media platforms. Heather: Instagram & Facebook. Candice: Instagram & Facebook
How can I send you cake?
Oh my gosh! We LOVE cake! We love that you know we love cake! We love eating cake! Unfortunately at this time, we do not have a physical address where you can deliver cake to *sniff sniff*. BUT if you still want to grace us with cake, you are welcome to send us vouchers or gift certificates for cake at our email: email@example.com. If you need to call us, you can reach us at 707-659&6679